E - Communications Disclosure

Scope of This Policy — Effective 02/28/2018

Version 1.1

We suggest you read this document and print a copy for your reference.


Note: This E-Communication Disclosure (“Disclosure”) applies to any and all communications or disclosures that we are legally required to provide to you in writing in connection with your use of Biller Genie and any related Products and Services (“E-Communications”).  This Disclosure supplements and is to be construed in accordance with the Terms & Conditions found on www.billergenie.com (“Agreement”).  The words "we," "us," and "our" refer to Biller Genie, LLC.  The words "you" and "your" mean You, your company, and all of your affiliates, representatives, agents, employees or other third parties operating on your behalf.  As used in this Disclosure, "Products and Services" means the transaction processing services, payment gateway services, email and sms messaging services, and other value-added products and services, as set forth in the Agreement.


  1. Scope of Communications to Be Provided in Electronic Form. When you use a product or service to which this Disclosure applies, you agree that we may provide you with any required communications or disclosures in electronic format, and that we may discontinue sending paper communications and disclosures to you, unless and until you withdraw your consent to E-Communications as described below. Your consent to receive E-Communications includes, but is not limited to:


  • All legal and regulatory disclosures and communications associated with Biller Genie and any related products and services
  • The Agreement and any notices about a change in the terms of the Agreement
  • Privacy policies and notices
  • Error Resolution policies and notices


  1. Method of Providing Communications to You in Electronic Form. All E-Communications that we provide to you will be provided by posting such E-Communications on in your merchant portal at www.billergenie.com. Email and a variety of social media outlets such as Facebook and Instagram may be used as an awareness generating mechanism for any disclosures but will not be the medium by which required disclosures are provided to you.


  1. How to Withdraw Consent. You may withdraw your consent to receive E-Communications at any time by calling Customer Service at 877-245-5374 or by requesting in writing to: Biller Genie, LLC, 9999 NE 2nd Avenue, Suite 314, Miami Shores, FL 33138. If you do, we will send subsequent required communications and disclosures to you in writing to the most current address we have for you in our records.  We will not impose any fee to process the withdrawal of your consent to receive E-Communications.  Any withdrawal of your consent to receive E-Communications will be effective only after we have a reasonable period of time to process your withdrawal.  In the meantime, you will continue to receive E-Communications from us.  If you withdraw your consent, the legal validity and enforceability of prior required disclosures and communications delivered in electronic form will not be affected.


  1. How to Update Your Records. It is your responsibility to provide us with a true, accurate and complete e-mail address, your contact information, and other information related to this Disclosure and your Account, and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address and phone number) in the merchant portal found at www.billergenie.com or by calling Biller Genie at 877-245-5374.


  1. Hardware and Software Requirements. In order to access, view, and retain E-Communications that we make available to you, you must have:


  • An Internet browser that supports 128 bit encryption
  • Microsoft Internet Explorer 4.7 or above, Netscape Navigator 4.7 or above, or the equivalent software.
  • Sufficient electronic storage capacity on your computer's hard drive or other data storage unit
  • An e-mail account with an Internet service provider and e-mail software
  • A personal computer (for PCs: Pentium 120 Hhz or higher; for Macintosh, Power Mac 9500, Power PC 604 processor: 120-MHz Base or higher), operating system and telecommunications connections to the Internet capable of receiving, accessing, displaying, and either printing or storing E-Communications received from us in via a plain text-formatted e-mail or by access to our web site using one of the browsers specified above


  1. Requesting Paper Copies. We will not send you a paper copy of any E-Communication unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an E-Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the E-Communication to you. To request a paper copy, contact us by calling Customer Service at 877-245-5374, or by writing to Biller Genie, LLC at 9999 NE 2nd Avenue, Suite 314, Miami Shores, FL 33138. There is no charge for the delivery of paper copies of certain E-Communications provided to you electronically pursuant to this authorization. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any required disclosure or communication that you have authorized us to provide electronically.


  1. Communications in Writing. All required disclosures and communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of this Disclosure and any other E-Communication that is important to you.


  1. Federal Law. You acknowledge and agree that your consent to E-Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.


  1. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your E-Communications, or to terminate or change the terms and conditions on which we provide E-Communications. We will provide you with notice of any such termination or change as required by law.